The Future of Last-Mile Delivery: How AI and Automation Are Redefining Customer Expectations
Every customer expects their order to arrive faster, cheaper, and with complete transparency. This growing demand has transformed the logistics landscape, especially in the last-mile delivery segment — the final and most crucial step of the delivery process. For logistics companies, retailers, and delivery service platforms, optimizing last-mile delivery is no longer just about efficiency — it’s about enhancing the customer experience, reducing operational costs, and staying competitive . And leading this transformation are AI (Artificial Intelligence) and automation technologies . What Is Last-Mile Delivery and Why Does It Matters? The last mile refers to the final stage of the delivery process , where goods are transported from a distribution hub or fulfillment center to the customer’s doorstep. Despite being the shortest segment of the logistics chain, it’s often the most complex and expensive — accounting for nearly 53% of total shipping costs in e-commerce logistics. W...