Drive Loyalty with a Perfect Shipping Policy

 


Shipping is one of the most essential parts of the customer journey and has a huge impact on user experience. This is the final step that your customer is going to remember most clearly before making a purchase. And this only can make or break your business.

So, it’s vital to get it right.

It is very important to manage the expectations of your customers because:

●       They can know how much it is expected to pay for shipping.

●       When they can expect to receive their package.

●       Address customer issues adequately.

And, a well-informed customer is a happier customer.

Any niche business courier delivery policy is a living document that represents you. Whether you want to create a new one or update the existing; have one that can adjust with you at operations and circumstances change. We’ve put together this resource to help you cover and communicate the right details to your customer if you offer same day courier services.

So what exactly goes into a shipping policy?

Your policy for same day courier services or shipping policy is your mapped journey of how you operate the things and what will happen when your customer chooses to book corporate delivery service with you or any other service.

This section should be very easy to find on your website. Generally, it is present in the footer section of the website. Also, a shipping policy isn't to be confused with a Return/Refund Policy.

This year 2020, we all have adopted the NEW NORMAL. And amid this COVID19, we all have experienced shipping delays and increased carrier costs, it's more important than ever to keep your shipping policy up to date with the following key points in mind:

●     Processing times. It is worth communicating if you are excluding weekends or holidays, and if you take certain cut off times for processing the orders. Also, stating how much time it will take to get a package shipped. You should update if processing is going to take more time due to peak holiday season or Covid19.

●     Shipping costs. If you have a free shipping threshold, you can communicate in various places as an incentive for customers. Be clear about the shipping costs and how it is calculated for each package.

●      Shipping methods. Is everything shipped the same way? Do you have expedited options?

●     Local pickup and delivery. If you offer local Business courier delivery or shipping options, such as same day courier service, pick up in-store, you can explain the steps customers would require to follow during and after ordering. Like we offer Dale City delivery- so our customers can choose the local option for that.

●     Delivery times. How long will it take to get to them? Give them a range so that they aren’t waiting at the door for days on end.

●     Transparency around returns, exchanges, damages, and lost packages. On the top of that you have already put across the return policy but still you can also summarize how your business evaluates exchanges and refunds. How you can claim the return shipping, and what your process is in the event of a lost or damaged order.

 It is quite imperative to update your shipping policy every few months if you are adding new same day courier service shipping methods, carriers or anticipating any delays.

 

 

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